1 Testimonials (1-1 shown)

“Attn: General ManagerSir or Madam,I wanted to take a minute to cover a few points from my recent purchase of a used S220.My salesman, Mr. Derek Lautenbach is the reason I purchased from your company.When I first approach Mr. Lautenbach he was helpful and did not become defensive when I suggested other options as opposed to Bobcat. Instead, he calmly met my statements with aplomb. Using the Bobcat Advantage to help me understand differences between brands.Since I have a fair amount of experience with heavy equipment, serviceability and parts availability was important. John Deere is king out in my area for this sort of thing…so, I thought it appropriate to wear a JD hat when meeting Derek for the first time. This did not seem to be a problem…no hostility, just calm professionalism as he continued to explain pros/cons and offered advice.Now I have almost zero experience with skid steer’s…yet Derek took the time to work with me even though he knew I was not in the market for a new machine.When Derek was busy I had a chance to speak with a couple of gentlemen from the service department. I had two questions which they readily answered to my satisfaction, which, also was quite appreciated as I was not yet a customer.After choosing Bobcat, Derek went out of his way to work with the parts department in securing some needed items for me quickly and correctly. (as in, he already had the sale, yet he kept on working for me!!! Excellent customer service!)Once the sale was complete Derek took the time to do an inservice for both my wife and I. In fact, he did such a good job he wowed my wife with the bobtach while I took a call from one of my customers! Then Derek taught my wife how to operate the machine. She actually showed me how to start the machine after I was done with my call. This was very nice as I wasn’t 100% sure wife was fully on board, but she was by then!Thank you for giving our small company such great service, and I look forward to a long relationship with Bobcat!Joe Olson Owner Midwest MGS, llc”
By: Joe    Spencer, IN
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1 Testimonials (1-1 shown)